CEDD - Code Enforcement Complaints

Performance Measure

Take action on Code Enforcement complaints within 72 hours.


​5% increase to 90% of cases.

Analysis of Performance*

Code Enforcement Officers are evaluated each review period on how quickly they respond to complaints. Communication is tracked in the Tidemark database. Each officer is required to contact the reporting party for status updates and inspections are completed. Frequent updates are performed during the life of the case.

Metric Definition*

Property and Building Maintenance Violations include but not limited to: trash and debris, unsafe buildings, weeds, etc.


Responsiveness and communication with reporting parties are critical in public perception. Interacting and partnering with citizens eases fears and helps them understand due process is occurring.

Impact on Performance*

Medium - Neighborhood Preservation provides services and deploys strategies to ensure property owners are maintaining their properties to minimum standards. Blight reduction has a tendency to be infectious in neighborhoods. Once regulations are enforced citizens tend to show more pride in their neighborhoods.


  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?