Finance Measures

The Finance Department is responsible for effectiveness with tracking expenditure vs. revenue, procurement, receivables, billing, and customer service requests.
  1. Finance - Customer Contacts

    As the City increases electronic customer contacts and the resolution of their issues through electronic (self-service) methods, less staff time is used; thus, freeing staff to perform other essential duties. It also reduces wait times in the lobby and on the phone for our customers.

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  2. Percent of Customers Using Online Billing

    Utilizing electronic methods of billing utility customers improves efficiency through cost savings and makes information available to customers in a more timely manner.

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  3. Finance - P-Card Transactions

    Lower transactions costs equate to to a lower cost of doing business.

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